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FAQ

General and Payment Queries

Q. Do you work 24*7 for all the days in the year?

A.

Yes, Our services and support team are available 24/7 without any holidays throughout the year.

Q. What if I want NDA signed for my project?

A.

You can receive the Non-Disclosure Agreement signed by Dwebguys, INC. We understand the confidentially requirement and therefore on request, we don’t disclose the work done by us on your project.

Q. Do we implement project modification or take any unfinished project?

A.

We do provide custom modifications for projects and also undertake unfinished project for pending completion.

Q. Do you keep backup of the project done by us?

A.

We always keep the backup for the all the client’s project files.

Q. Do we offer partnership or reseller programs?

A.

Yes, we provide the partnership programs to the freelancers, enterprises and companies. For more information on same, contact us with proposal at admin@dwebguys.com.

Q. Do we offer discounts?

A.

Yes, we offer discounts on bulk orders and to recurring orders. Request for discount can be made from the “Chat” available at the website or contact us at billing@dwebguys.com before making the payment.

Q. What is the scalability and expertise possessed at Dwebguys’s?

A.

We have a large in-house team at Dwebguys’s, that possess capability and expertise to deliver from 40 to 4000 projects at a time without any compromise in quality of work being delivered.

Q. What is the workflow after my order has been placed?

A.

To ensure flawless process, all work updates will be received from the Dwebguys’s support team. After getting filled up questionnaire, project is initiated and processed onwards. We assure quality deliverance at each step. You will receive final and completed file.

Q. How payments are being accepted by us?

A.

Yes. If completion time exceeds more the committed time limit, then for such cases we have a refund policy.

Q. What is your payment policy? Do I need to make an advance payment?

A.

We have a 100% advance payment system. However, it may vary from 20% to 80% of the project cost depending on the project.

Website Designing Queries

Q. How website designing is done and files are provided as final?

A.

After getting filled up questionnaire specifying requirement of logo, images and content, website designing is processed starting from wireframe modelling to PSD designing that is 100% uniquely customised. After thorough quality testing and the approval for the design from the client, front-end coding for the website is carried out. Final files provided will be the HTML coded website and designed PSD. In case images are not provided, we find the royalty-free stock images.

Q. How many rounds of revisions are there?

A.

We provide by default 3 rounds of revision. We offer 30 day support to all websites for fixing any queries.

Q. What are your requirements in case of projects involving PSD or any other format conversion into HTML format?

A.

Client has to provide font, video or any other thing need to be embedded for the website along with the PSD. We provide conversion solutions to JPG, AI and other format files, to HTML. For Responsive design, we ask for specification describing the required functionalities.

Q. Which browsers will be supported by the Website? Whether the Browsers will be W3C validated?

A.

We deliver all the website that are W3C validated with semantic coding supporting the last three versions of all the browsers such as Internet Explorer, Mozilla Firefox, Safari, Opera and Google Chrome. However for the IE6 or IE7 support, specific request has to be placed. Charges will be levied on basis of complexity involved.

Q. Whether the website will be optimised to enable shortest loading time?

A.

With the application of compression techniques in all the files and lighter website coding, we ensure that website is loaded in the minimal required time.

Q. How far my website is being tested on mobile, tablet and different OS?

A.

All the website designs are thoroughly tested on all the Mobile systems and Tablet Operating systems along with the MAC, Windows and Linux Operating systems for best results.

Q. What is responsive design and on what resolutions is testing done?

A.

A responsive website design is flexible and adapts itself according to the device in which it is opened, be it desktop screen or a tablet or even mobile. For the better user experience, we have developed layout in the flexible style that supports all resolutions ranging from large desktop monitor to the small screen size of 320px. If responsive design with fixed style of devices is required, specification of same is to be made in initial project form.

Q. What if we need a screen reader compatibility for our website?

A.

We test screen reader compatibility on the JAWS and WebbIE screen reader. Requirement of screen reader compatibility is to be made in initial project form itself.

Q. How long does it take to design my website?

A.

Generally it takes 2-8 days, it varies basically depending upon the requirement of the project and other factors. We communicate the required estimated time and assure project completion at earliest, be it simple, corporate or creative project.

Website, CMS and Enterprise Development Queries

Q. On what languages my website can be developed?

A.

We develop website on the core programming languages such as PHP, ASP. NET, Java, Phython and Ruby on Rails.

Q. What kind of validation is being implemented at forms and other parts of my website?

A.

We make use of the Google Validation Engine, SpryAssest’s Validation and Custom Validation depending upon the requirement of the project to give the robust security.

Q. How secure and expertise I can expect in my website code?

A.

We provide the intermediate level of security measures to all the website that we code. Security level depends type of hosting purchased and many other factors. Details of security requirement can be conveyed through “Chat” available at the “Dashboard” in the Work Portal or at billing@dwebguys.com. All our programmers are trained and certified professionals having atleast experience of 3 years or more.

Q. What kind of CMS or E-commerce platform do we work with?

A.

We can integrate and modify any major or minor CMS or E-commerce platforms whose core programming languages are PHP, ASP.NET, Phython or Ruby on Rails. We provide troubleshooting for errors, migration, upgradation, design integration and customization in WordPress, Drupal, Magento, Joomla, Smarty, Concrete5 and many more.

Q. What version of the CMS or E-commerce platform is being implemented?

A.

We integrate to the latest version of the CMS available on the day of project implementation. Specific version requirements to be mentioned in project form.

Q. What kind of expertise and security is offered in Enterprise Development?

A.

We offer high-end security in enterprise development. In this category of Service, required Web or Network based applications are developed from its basic root level to the finished stage. Along with this, a security and quality analyst is provided to assure that project is developed as per the scheduled timeline and on high quality level. A team of experienced professional having expertise of their respective programming language more than 6 years.

Q. Do you provide modifications in the development if needed?

A.

Yes, modifications mentioned initial form and considered by us and modification of minor nature will be implemented without any additional charges. If any modifications other than mentioned in initial form or any other major changes are to be effected, then charges will be levied on hourly or monthly basis whichever is applicable.

Q. Do you provide support or training on managing the CMS or product developed by you?

A.

We do provide the support and training on all the projects developed by us whether it is an CMS, Web Portal, CRM or any kind of Enterprise Development that require training and guidance. Post support upto 15 days will be provided on Website and CMS development services and of 30 days on Enterprise development services.

Q. How long does it take in any kind of the development service?

A.

Completion time varies depending upon the nature of the development in the project. We are always happy to provide the estimated time taken after receiving your requirement.

Web Security Queries

Q. What is the difference between Vulnerability assessment and penetration testing?

A.

People with the malicious intention use the vulnerabilities (i.e. loopholes) which allows to have higher access on any website and control like super user, administrator or I.T. professional for your website or network and try to destroy, modify, leak or damage your reputation by harming your website or company’s network.

Vulnerability Assessment is examination of the vulnerabilities being present and penetration testing is the way to find how vulnerabilities can be exploited and utilized to do unauthorized modifications in your security network.

Q. Where the web security tests will be performed?

A.

Security Tests will be performed depending upon the project scope. Tests are usually performed on website, or on any application or private network using security tools and operating systems remotely.

Q. What does a client required to provide to avail web security from your company?

A.

To facilitate client with our Web security service, our team requires authorization of website credentials. And for Network VA/PT security service, network authorization is required. Generally it, depends upon the type of security opted by the client.

Q. How long the any web security test can take?

A.

Time taken on Web Security Test depends on client’s requirement and type of client’s web environment. Our Testers work to find out (if any) serious, exploitable issues or any obscure anomaly in a particular web page. Client is updated about test progress on regular intervals. Client is alerted immediately if any high-risk issues, affecting project’s security are detected.

Q. Does your team fixes security vulnerabilities?

A.

Our Researchers will fix security vulnerabilities, if the client has opted for enterprise development services or web development services with web security package.

Q. Which type of testing is used- Manual or automated?

A.

Our team uses both manual and automated testing to ensure zero vulnerability with the help of industries best tools for the security assessment.

Q. Do security testing for vulnerabilities interrupt network operations?

A.

Our Security Testing methodologies have been specifically crafted so that network operations are least affected. Operations in the network may only be denied, if client specifically get requests of Denial of Service attacks.

Q. What does the Web Security Assessment report contains?

A.

A Web Security Assessment report contains overview of the system, highlights of all important findings, reasons of vulnerabilities and remedies. It contains detailed technical overview of the activities to provide insight into testing process and helps your development time to fix vulnerabilities.

Q. Does your team guarantee full security of website, application or network?

A.

Our team assures of level best security against almost all the vulnerabilities mentioned in OWSAP upto the date of service provision. Web/ Application/ Network security should be audited on regular intervals to secure it against rapidly increasing vulnerabilities discovered by hackers finding numerous ways to destroy the web security across the globe. Our team may not guarantee of any unsecure modifications in hosting server or website development changes affected by client after service provision.

Mobile Apps Development Queries

Q. How the mobile apps designed?

A.

Depending on your requirement mobile apps are designed using the Adobe Illustrator or Adobe Photoshop. We start with by making wireframe and followed by its PSD or AI designing as per the requirement. We design apps for both Mobile of all sizes from 320px to large screen sizes tablet.

Q. What apps platform can we develop?

A.

We can develop the apps for the Android, Windows, Blackberry and the PhoneGap platform.

Q. Do your team provide for Implementation of an already designed App's?

A.

Yes. However, Our Team requires PSD or AI files in which the app screens are being designed.

Q. Can you troubleshoot my existing app errors?

A.

Yes, we can troubleshoot the errors in existing Mobile app. Client has to provide the source files and external libraries.

Q. Is flash used in Mobile app development?

A.

Yes, we do deploy the flash for making the Mobile apps.

Q. What versions do Mobile apps support?

A.

For the Android will support from 3.x onwards, iOS from 6.x onwards, Blackberry from 7.x onwards, Windows from 7.x onwards and Phonegap from 1.3.x onwards.

Q. In which Orientation mode will the Mobile app be designed?

A.

Mobile apps are designed and functional for both Landscape and portrait orientation modes.

Q. Which environments are used in developing games?

A.

Games in app are developed using the Cocos 2D, Unity 3D, Box 2D and many other such 2D and 3D Game environments.

Q. Does your team provides service of app live to the Mobile App Market?

A.

Depending upon the guidelines and time required, our team will help to get your Mobile app live to the respective Mobile App Market.

Q. How much average time is taken for app development?

A.

Generally time for app development depends required Design and functions. Our team has a record of in time service provision in requisite time frame, as required by client.

Branding Assets Creation Queries

Q. Are my logo made vector? In which format I can receive? Any logo design options?

A.

All the logo’s made by us are in the Adobe Illustrator file with four options. Apart from that, if you wish we can design your logo in the Adobe Photoshop. Final files will be delivered as AI or PSD, PNG, EPS and JPG.

Q. Do I have all rights on all the logo or branding assets created by us?

A.

Yes, you possess all the rights and designs once made are never reproduced and are 100% unique.

Q. How much time is taken to develop the logo or any other branding assets?

A.

We deliver them within 24 hours for a single order and for bulk order it depends on the services being taken.

Q. How many revisions do we provide?

A.

No, we don’t provide the printing services for the assets created for your brand.

Q. Do you get the stuff printed?

A.

No, we don’t provide the printing services for the assets created for your brand.

Q. What kind of banner do we made?

A.

We can made banner for your websites, Display ads but we don’t make animated banner for display ads.

Q. Flyer, banner, brochure and business card are made in vector or non-vector?

A.

We made them all design in the Adobe Photoshop only. For the business card there is an exception, we can deliver in vector using Adobe Illustrator.

Q. If I had some inspiration, can you develop that or redesign for me?

A.

Yes, we can do that for you. Please describe in detail the way you are looking for the redesign or take inspiration from the designs you like.

Q. How long does it going to take build my branding assets to create?

A.

Depending on the creativity level needed by you, time may varies. But, we generally deliver your branding assets within 1-2 days.

Online Marketing Queries

Q. Why do I need online marketing when I already have a successful offline campaign?

A.

Internet has opened up a whole new world of possibilities and opportunities. Huge lot of chunk of online market is available via online mode.

Q. When I can measure success with SEO or SMO?

A.

With the SEO or SMO at newer website needs time upto 5-6 months depending upon the competitiveness of the key words and for the website hits by the Google’s algorithmic update can be said after the analysis.

Q. What is included in SEO service?

A.

SEO service includes entire on-page and off-page optimization of Website. In a way, we offer principled Search Engine Optimization for your Website.

Q. What is included in SMO service?

A.

SMO service includes complete social media Brand Management from profile set-up to creating new business opportunities and brand awareness. SMO service multiplies your clientele base.

Q. What average conversion rate can be projected from your SEM service?

A.

You can expect upto 15% -20% conversion rate increase with our SEM service. Trust us, we have the PPC Experts that are Google and Bing Ads Campaigns certified.

Q. Which Ad campaigns are managed by your team for SEM services?

A.

Our Team manages successful campaigning of your Facebook, LinkedIn, Bing Ads,Google Adwords and DoubleClick Advertising platforms.

Q. Do I need to have a landing page designed for SEO, SMO or SEM services?

A.

It is recommendatory to have Landing Page designed for SEM, however in case of SEO and SMO, it depends on client’s preference. Request for designing of landing page can be give via “Chat” available at the website or at support@dwebguys.com.

Q. Do I get track report of work?

A.

Yes, we do provide the entire report that what our professionals are doing for your website with detailed analysis of each and every step being taken.

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